Account Management
Keeping Clients and Teams Happy
My time in the industry has mostly been spent as an Account Manager. I'm best at playing the role of liaison between my team and my clients. I take pride in my work and here's why.
Brands Serviced
Taco Bell, Spotify, Jordan, Nike, Petco, Dollar Shave Club, GoHealth Urgent Care, Intel, Provenance Hotels, KinderCare Education, MoPOP, Portland International Auto Show, Beaverton Auto Group, Provider Solutions & Development.
My Skills
What I Do
Project Management
The job isn't entirely built on relationships. At the end of the day, we have work to do, and it's my job to make sure deliverables arrive on time, on budget, and on strategy.
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I'm familiar with many project management tools, but I'm not afraid to chat face to face for a quick status check. People work in different ways, and micromanaging is never effective. But when I commit to a deadline, I hit it.
Client Management
Instead of 'Happy wife, happy life,' I've had a tendency to say 'Happy client, happy life.' Doesn't rhyme as well, but hey, I'm single.
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I treat all my accounts as a personal reflection of myself. If my account is performing poorly, my team will look at me poorly, and I'll do what's needed to turn the ship around.
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I've dealt with clients who were dreams, and others who have been referred to by 20-year-agency-veterans as their "worst client ever." It's all the same to me. I get the job done and make sure the client goes home happy.
Team Management
There's a thin line one has to ride between being on your company's side and your client's side. I pride myself on my ability to hop, skip, and jump my way down that line.
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One is not more important than the other. I could have the happiest client of all time, but if my team hates me because of that, they won't feel motivated to deliver quality work.
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I see my team every day, so I try hard to bring my best self to work. It's important to me to be a leader first, and a friend second.